Help Center


OOTD Wholesale Help Center

 

At OOTD Wholesale, we’re here to make your buying experience smooth, efficient, and business-ready. Our dedicated Customer Service team is prepared to assist with everything from bulk order tracking to wholesale account support. Whether you’re a new retail partner or a long-term buyer, we’ve got you covered.

 

How to Reach Us:

Email: info@ootdwholesale.com – Our primary channel for all wholesale inquiries.
Live Chat: Available on our website during business hours — look for the chat bubble!
Response Time: We aim to reply to emails and chats within 1–2 business days. Phone support is immediate during operating hours.
Operating Hours: Monday–Friday, 9 AM – 5 PM PST. Closed on major U.S. holidays (e.g., Thanksgiving, Christmas).

 

What We Can Help With:

  • Order status and bulk shipment tracking

  • Returns and wholesale claim processing

  • Product details, pricing tiers, and MOQ questions

  • New wholesale account setup and approval

  • Payment and invoice inquiries

  • Account access or login issues

Self-Service

For faster assistance, please review our Shipping Policy, Return Policy, and Wholesale Terms & Conditions pages for detailed information.

Our team understands the fast-paced fashion wholesale industry and is committed to helping your business run smoothly. Don’t hesitate to reach out — we’re here to support your growth every step of the way.